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FAQ

FAQ

Are you a manufacturing or a trading company?
We are a factory, and we offer factory-direct prices with excellent quality and worry-free service. Please come and see us here!

What are the raw materials used?
The main materials used in our aluminum accessories are zinc alloy, aluminum alloy, brass, SS304, SS201, and iron.
We can also make any custom design for you according to your needs.

What are your delivery terms?
We offer EXW, FOB, and CIF delivery terms.

What’s your MOQ?
Small quantity order is acceptable.

What’s your delivery time?
Order will be finished in 15-30 days.

What are the regular colors of your products?
Black or white. Customized color is acceptable.

What about the details of the packaging?
Standard blank export carton. A customized color carton is acceptable.

Is the powder coating super durable?
Yes. The powder coating passed our internal salt spray test. The test report could be sent on request.

What are your payment terms?
30% deposit before production, 70% balance before delivery.

Do you provide customized service?
We can design the accessories to your requirements.
We will also provide you with expert guidance at the same time, based on our many years of experience in aluminum window door accessories.

What is the warranty period provided?
Products with quality problems within one year can be replaced.

Do you have agents and after-sales service stations?
We currently have agents in Malaysia and Dubai…. Welcome to join us!

Do you have certificates?
We have been certified by ISO 9001:2000 quality management system, ISO 14001:2004 environmental management system, and OHSAS 1800:2007 occupational health and safety management system.

Can I come to China for a factory inspection?
Of course, you can come in person or hire a third-party organization to inspect our factory.

What are your best-selling products?
Australian market: sliding door lock SHE series, flush mount lock SL18 series, hinge B33, casement door handle SHM11/SHM05, cremone handle SB030/SB051, casement window handle SZ488B.
Southeast Asia market: sliding door lock SHA/SHB/DSD series, casement window handle SZ488B/SZ458, pull handle SHC-2, hinge B11/B12/B13, casement lock SY05/DC350, flush bolt SM01.
Middle East Market: cremone handle SB001/SB003/SB025/SB030/SB031C/SB053/SB056/SB062, casement window handle SZ488/SZ488B, pull handleSHC-1, hinge B01/B01A/B02/B05, flush mount lock SC18 series/SL04/SL05/SL09, flush bolt SM05/SM14-1/SM14-2, tilt and turn set.
European market: sliding door lock SHA/SHB series, cremone handle SB061A/SB061B/SB062/SB024/SB053, casement window handle SZ488/SZ488B/SZ711C/SZ711D/SZ711E/SZ711F, hinge B01/B01A/B05, flush bolt SM05.
North American market: cremone handle SB024/SB056/SB062, window stay S001
South American market: sliding door lock DSD series, casement door handle SHM10/SHM11, casement window handle SZ488/SZ458B, window stay OF001/SX001, tilt and turn set.

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We will contact you within 1 working day, please pay attention to the email “info@windoorshardware.com“.